Complaints, compliments and feedback
Delays to complaint responses
We are currently receiving a higher than usual number of complaints and complaint review requests. As a result, some responses are taking longer than normal.
We apologise for the delay and appreciate your patience while we work through the backlog.
Challenging a Penalty Charge Notice (parking ticket)
If you do not agree with a parking ticket you have been issued, you can make a Penalty Charge Notice (PCN) appeal
Report a problem
Before you make a formal complaint, you can get some issues dealt with quickly and easily by reporting the problem to the service directly.
Making a complaints
If you’d like to make a complaint about any of our services, please visit the appropriate page to share your concerns.
Make a complaint
If you are not satisfied with one of our services, find out how you can make a complaint
Complaints about Adult Social care
If you have a concern or a complaint about Adult Social Services, you can make a complaint
Complaints about children's services
Find information on how to make a complaint about children's social care services
Housing Management complaints
Find information on how to make a complaint if you are unhappy with a tenant or leasehold property or neighbourhood service.
School complaints
If you want to complain about a school you should raise it directly with the school concerned
Complaints against a councillor
If you feel a councillor has breached the Brent Members’ Code of Conduct, find out how you can complain