Meet Shanice, our virtual assistant

Meet Shanice Brents Virtual assistantThere's going to be a friendly new face in reception to greet visitors to our registration and nationality service, she's called Shanice and she's a hologram or virtual assistant.

What's more, she's the first of her kind to be used by any council. In her day-to-day role she will help point people in the right direction if they've come to register a birth or death, apply for a marriage licence, citizenship or even tie the knot.

Situated on the ground floor of the civic centre, Shanice sits behind a desk just like a real receptionist, but on closer inspection she's actually projected onto a see-through screen.

Unlike a real receptionist, she's also got a 'touch screen' function, so that visitors can key in the reason for their visit and get a tailor made presentation about where they need to go and what documentation they will need.

Shanice starts work at the civic centre on Wednesday, 21 August.